Returns, Exchanges, & Cancellations


We want you to be a satisfied Retail Stores Network customer.  Letting us know the reason for your exchange or return application will allow us to serve you better in the future. Please complete the fields below and we will respond to your request within 2 business days. Please note that fields marked '*' are required to successfully submit your request. 

Please note that goods shall not be returned by any Buyer without prior written authorization from Retail Stores and payment by the Buyer of a restocking charge of 25%. Special order products or Items made to order are NOT subject to return or cancellation.   Some order cancellations may not be granted based on these parameters and a submission of an order cancellation is not a guarantee. Only approved cancellation requests will be cancelled and refunded.  No returns shall be accepted following 40 days after delivery.